Frequently Asked Questions

Covid FAQs

Whilst the risk of contracting COVID-19 on your travels can never be completely eliminated, the risk of transmitting the virus can be significantly reduced. We have always, in partnership with two globally renowned organisations, applied rigorous health and safety checks to our hotels, airlines, cruise ships, coaches, excursion transport and any other significant aspect of our tours. We are going even further, by requiring that these services pass COVID-19 hygiene and cleanliness tests as part of our health and safety protocols. All of our Tour Managers, Guide Lecturers and any other tour staff will be tested within 24 hours of departure, fully briefed on COVID protocols in destination and up to date with public health guidelines pertaining to your tour. Our 11-point COVID action plan details further measures to keep you safe on tour.

We have a fantastic flexible booking policy that we hope reassures you to book with us. If you book a tour that departs in 2021, you can amend your booking completely free of charge up to eight weeks before departure. If you book a tour that departs next year, you can either amend or cancel your booking free of charge up until 31st October 2021. Read more about risk-free booking here.

Yes of course. We can help with completion of any online pre-travel country paperwork or airline COVID-19 forms to travel information both before and after your tour.

We ask that you wear masks while travelling on board our coaches (unless you are medically exempt), in the same way that many airlines will still expect passengers to wear them while flying. This is for both your own protection as well as the safety of others in your tour group. There may also be certain sites, museums and other places on your itinerary that require masks, so please keep one on you throughout your tour with us to avoid encountering any issues.

When international travel restarts in earnest, some destinations may require proof of double-vaccination to allow entry. If such information is available, we will advise it at time of booking, For this reason, and for your health and the health of other participants, we strongly recommend that, unless you are medically exempt, you have both jabs and available boosters before you travel on any Andante tour.

In the UK, COVID-19 measures are still in place at the hotels and sites that we visit and are likely to continue after the 19th July. For the most part these are common sense precautions and we are sure you will already be observing them on a daily basis. Your Tour Manager will brief you about what to expect and what you may need to know on each day. We will be using 52-seater coaches for the majority of our site visits (occasionally site access requires the use of smaller vehicles) so it will be possible to spread out and sit independently if travelling solo.

Official guidelines, which can be found here, currently state that if you are confirmed to have COVID-19, or been in close contact with someone who has tested positive, you should self-isolate for 10 days. If you are on tour you will need to return home if you reasonably can or stay at your hotel during your isolation period, the cost of which would need to be covered by you. However, starting from the 16th August, anyone who has received both their vaccinations will no longer have to self-isolate if they have been in close contact with someone who has tested positive.

We will arrange any COVID tests required during your tour in order for you to be able to fly home, but pre-departure and post-return tests are the individual’s responsibility.

Short term cancellations mean that we will most likely be unable to recover costs from airlines and hotels, and therefore fees will apply as per our booking conditions. This is why we strongly recommend COVID cancellation as part of your insurance cover.

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