Work for us
Work for us
Are you passionate about travel and history? Do you thrive on creating unforgettable experiences for curious travellers? Look no further! Andante Travels, a leading specialist in archaeological and historical tours, is seeking talented individuals to join our dynamic team, either as Guide Lecturers, Tour Managers or for role within our Operations and Commercial Teams.
At Andante Travels, we believe that travel is an enriching and transformative experience that connects people with the wonders of the past. As a member of our team, you’ll have the opportunity to create exceptional journeys that bring history to life and leave a lasting impact on our guests.
Who We Are
Founded in 1985, Andante Travels – part of the Specialist Journeys group – has established itself as a premier specialist tour operator in the UK. Over the years, we have garnered numerous accolades at the British Travel Awards, including Best Small Holiday Company for Customer Service, Best Special Interest Holiday Company, and Best Holiday Company. Our exceptional tours have been recognized as ‘Trips of a Lifetime’ by the National Geographic Traveler on five separate occasions. Our dedicated in-house team designs tours that introduce thousands of individuals to the marvels of the ancient world, all of which are led by renowned experts in their fields.
What we are looking for
Here at Andante Travels, we specialize in turning people’s travel dreams into reality. We understand that every step of the journey demands unwavering attention to detail. From our dedicated Travel Advisors who warmly handle inquiries over the phone, to the meticulous structuring of daily itineraries, and the inventive marketing strategies employed to showcase our renowned tours, our success hinges on our meticulous organization. We seek individuals who are driven and ambitious, thriving in an environment where each day presents new and exciting challenges. Drawing upon their expertise, they will have the opportunity to breathe life into our captivating ancient world adventures.
To explore current job openings and apply, please send your CV and a covering note to tours@andantetravels.com. We look forward to hearing from you!
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Join the team
Competitive salary/ Cheltenham
No Agents please
We’re looking for an experienced and forward-thinking leader to head up our Sales Contact Centre and Customer Services teams. This is a pivotal role within our travel business, responsible for increasing revenue, improving conversion rates and ensuring every customer interaction reflects our commitment to outstanding service.
You’ll lead high-performing teams across sales and customer service operations, developing an omnichannel contact strategy that delivers results across phone, email, live chat, social media and digital channels.
We’re particularly interested in candidates who have successfully used automation, AI, self-service technology and process improvement initiatives to reduce avoidable contacts, improve efficiency and allow teams to focus on higher-value customer interactions and sales opportunities.
What You’ll Be Doing
• Driving sales performance, conversion and revenue growth through the Contact Centre.
• Leading and developing sales and customer service teams.
• Creating exceptional customer experiences across all contact channels.
• Managing customer feedback, complaints and complex escalations.
• Ensuring compliance with Package Travel Regulations and company policies.
• Using data and insight to improve performance and customer outcomes.
• Implementing automation and digital solutions to streamline processes.
• Working closely with senior stakeholders to influence commercial performance and customer strategy.
What We’re Looking For
• Proven experience leading a sales-focused contact centre or customer operations function.
• A strong track record of delivering commercial growth through increased conversion and retention through contact centres.
• Experience managing customer service and complaint handling teams.
• Expertise in workforce planning, performance management and coaching.
• Strong analytical and reporting capabilities.
• Excellent leadership, communication and stakeholder management skills.
• Ideally some experience optimising automation, AI, self-service solutions while maintaining and enhancing customer experience.
Why Join Us?
This is an opportunity to make a real impact within a growing and forward thinking travel business. You’ll be able to help influence our customer contact strategy, drive meaningful change and introduce innovative solutions that improve both customer experience and commercial performance.
If you’re passionate about leading people, delivering commercial results and embracing technology to transform customer operations, we’d love to hear from you.
If you feel you have the relevant experience attributes and hunger for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com
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